Q-02 I have registered to the race but unfortunately, I can’t go anymore / I’m injured / I’m now pregnant / My physician doesn’t want me to run for a few weeks / Can I get a refund? What are my options?
Firstly, check your junk mail box, the security level of your mailbox may have rejected your confirmation. If you can’t find it, you can go on our website on the page of the event and go into the registration section. At the bottom of the page, there will be a confirmation module that will allow you to find your confirmation. Enter the first letter of your last name only and your date of birth. The confirmation module requires about 10 working days before you can see your registration.
A-02 I have registered to the race but unfortunately, I can’t go anymore / I’m injured / I’m now pregnant / My physician doesn’t want me to run for a few weeks / Can I get a refund? What are my options?
The registration fee are NOT REFUNDABLE and CAN’T BE EXTENDED for another year, whatever the reason. When you signed up, you have given your consent to this statement. You have now two options:
- You can change your distance (for example, decrease your distance from 21.1K to 10K) at the cost of 10$. You need to complete the form by clicking here. Please note that this first option is only possible if there are still bib numbers available.
- You can also transfer your registration to another person for 15$. You need to complete the form by clicking here. Caution, there is a limit date for each event to make a transfer. Please verify the date in the appropriate section of our website.
Congratulation, you are entitled to a free participation for the same event next year. You can send us an email at firstname.lastname@example.org or call us 418-694-4442 and mention which event you won and we will explain you how to get your price. Please note that age categories of Tanguay Kids Run are not eligible to those prices.
Strollers are not accepted during the « Trail du Coureur des Bois » and the Quebec City Staircase Challenge. For all the other events, it’s possible to have your stroller as long as it fits under the saddle buses. Participants with a stroller will have to get in the last shuttle bus. In addition, we ask runners with a stroller to stay at the end of their starting corral or at the end of the starting pack. Parents should avoid running two strollers beside each other.
Yes, that person MUST present your registration confirmation that you received by email. Make sure that that person has it.
You MUST present your registration confirmation. We will accept that you present your confirmation on a smartphone or a tablet.
Yes, the SSQ Quebec City Marathon can be used as a Boston qualifier. The course is certified by AIMS.
You can run with your child during all the kids’ races at the exception of the Tanguay Kids Run 5K during the SSQ Quebec City Marathon. The only restriction is that your child has to cross the finish line on his own, so you need to step out of the course when you get close to the finish line. For the SSQ Quebec City Marathon, parents who want to run with their child MUST register to the SSQ Health 5K. The two races has the same course and start at the same time.
The lunch is the same price for everyone, because there is only one type of meal offered. Depending of the age of your child, we suggest that you share your lunch box with your child. This question doesn’t apply for the SSQ Quebec City Marathon because there is no lunch box for sell in the finish area.
First of all, you need to understand that there is two times for the same event, the Gun Time and the Chip Time. The Gun time has the starting time, it doesn’t matter where you’re in the starting pack. The Gun Time is used for the classification except the «Trail du Coureur des bois» and the Quebec City Staircase Challenge. The Chip Time is shorter because your time only starts when you cross the starting line. So the further you start in the starting pack the larger the difference is going to be between your two times.
If you still have questions after this explanation, please contact our timing provider by clicking here.
Unfortunately, no. Please note that bibs won’t be distributed Sunday morning. Without your bib, you can’t be allowed to take the shuttle, you will not be entitled to the services and you may be removed from the course. You MUST pick up your bib at the Sports & Fitness Expo at the Quebec City Convention Centre. The bib must be worn during the race at the front of you.
You have the right to run with headphones as long as you can hear exterior sounds, such as other runners, police officers, volunteers and cars. It’s for your own security and the others’ safety.
Yes it is possible only if bib number are still available in the starting time you want to be. You can call us 418-694-4442 or send us an email at email@example.com.